Online Returns: In New Poll, Shoppers Say They Hardly Ever Make Them. Um, What? : NPR

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Retailers say returns are costing them a fortune. But in a new NPR/Marist poll, about 90 percent of online shoppers say they rarely or ever return orders. For many, it's not worth the hassle..
Retailers say returns are costing them a fortune. But in a new NPR/Marist poll, about 90 percent of online shoppers say they rarely or ever return orders. For many, it's not worth the hassle.

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Online Returns: In New Poll, Shoppers Say They Hardly Ever Make

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